If you have returned your order for a refund, this will be processed within 5-7 business days of Excite Motorsports receiving the products and you will receive a confirmation email when the refund has been processed.
If you are requesting an exchange, you will receive an exchange for the items of equal or lesser value and are part of the same range of product already purchased. Please ensure that the details of what you would like to be exchanged are correct as we will only offer one exchange of product. For any warranty requests, please contact us via email firstname.lastname@example.org or phone (02) 4722 6222 to discuss the next steps. Each item will be assessed on a case by case basis, depending on the requirement.
If you are attempting to return a product outside of the 14 day period, Excite Motorsports reserves the right to refuse your claim.
SHIPPING COSTS FOR RETURNING ONLINE
Each customer is responsible for the cost of returning items back to Excite Motorsports. If you are returning a faulty product, Excite Motorsports will arrange to refund your shipping costs after the product has been determined to be faulty in accordance with the Faulty Returns section below. You must keep your receipt for postage and provide this for compensation when requested.
Excite Motorsports is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the products to Excite Motorsports.
It is recommended to ship the products back to Excite Motorsports using a secure postal service and ensuring a tracking number is provided. If tracking is not purchased, and a parcel being returned is delayed or lost, this is not the responsibility of Excite Motorsports and must be taken up directly with the chosen postal service provider. If the product is lost in transit a refund or exchange cannot be given.
All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty products which may be returned in accordance with the Faulty Returns section below.
Except if a product is faulty, Excite Motorsports will offer a refund or exchange, only if the return is:
- Made within 14 days of the original invoice date;
- You have valid proof of purchase;
- The products are unused and in a saleable condition;
- The products have not been altered or damaged while with you; and
- The original packaging is still available.
Please be aware that unless a product is faulty, you cannot exchange or return it more than ONCE. If a product is not faulty, Excite Motorsports retains the right to reject a return on the basis of a failure to adhere to these Return Conditions.
We will not accept a request for refund or exchange for any of the below reasons:
- You got what you order but simply changed your mind;
- Found it cheaper somewhere else;
- Decide you do not like the purchase;
- Have no use for it;
- Misuse the product in any way that causes a problem.
FULL PRICE RETURNS
Except if the product is faulty, products purchased at full price may be returned for a refund or exchange provided that the product meets the Return Conditions set out above.
Except if the product is faulty, sale products can only be returned for a Excite Motorsports Credit and provided that the product meets the Return Conditions above.
It is considered a sale product when a product is:
- marked at a discounted price;
- purchased during a temporary promotion period (for example, VIP Days, One Day sales, discount offers etc); or
- purchased using a coupon or a promotional code.
When Excite Motorsports receives the product, it will be assessed by a senior team member and you will be notified of the outcome as to whether or not it is deemed as faulty in accordance with company policy and guidelines.
If the product is faulty, Excite Motorsports will offer to repair, replace or refund the value of the product plus delivery charges, providing proof of freight is provided. Excite Motorsports reserves the right to offer repairs for minor faults with our product/s rather than a replacement product or a refund.
If you were informed the products were faulty at the time of the purchase, you will not be eligible to a return for the disclosed fault.
The process of assessment and repair may take up to three weeks from when the product is received by the Repairs Department. If for any reason, it will take a longer period of time, you will be notified of this within the three week time frame.
If the product has a major problem or cannot be repaired, you can choose a refund or exchange. A major problem is when the product:
- Has a problem that would have stopped someone from buying the product if they had known about it;
- Is unsafe;
- Is significantly different from the sample or description
Alternatively, you can choose to keep the product.
Refunds will be returned to you in the manner you paid for the product (debit/credit card or your payment gateway).
Please allow up to 5 business days for this to be visible within your account.
Once the product/s have been received by Excite Motorsports, your return will be assessed within two business days and you will receive an email once your return has been processed.
All of our products come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure.
You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. This Returns Policy is not intended to replace, limit or exclude any rights available to you under the Australian consumer law.
If you have any questions, comments or queries please feel free to email us at email@example.com or refer to our other policies or terms and conditions on this website.